:root{
  --sc-bg:#faf9f8; --sc-surface:#ffffff; --sc-border:#edebe9; --sc-text:#323130;
  --sc-text-secondary:#605e5c; --sc-accent:#0078d4; --sc-accent-dark:#106ebe;
  --sc-sidebar:#f3f2f1; --sc-danger:#a4262c; --sc-success:#107c10; --sc-warn:#797673;
  --sc-radius:4px; --sc-font:'Segoe UI',-apple-system,BlinkMacSystemFont,Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--sc-font);color:var(--sc-text);background:var(--sc-bg);font-size:14px;line-height:1.5}
a{color:var(--sc-accent);text-decoration:none}
a:hover{text-decoration:underline}
.sc-app{display:flex;min-height:100vh;flex-direction:column}
.sc-topbar{display:flex;align-items:center;height:48px;background:var(--sc-accent);color:#fff;padding:0 16px;gap:16px;position:sticky;top:0;z-index:10}
.sc-topbar .brand{font-weight:600;font-size:15px;letter-spacing:.2px}
.sc-topbar .spacer{flex:1}
.sc-topbar .topnav a{color:#fff;opacity:.95;margin-left:16px;font-size:13px}
.sc-body{display:flex;flex:1;min-height:0}
.sc-sidebar{width:240px;background:var(--sc-sidebar);border-right:1px solid var(--sc-border);padding:8px 0;overflow:auto}
.sc-sidebar .group{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--sc-text-secondary);padding:12px 16px 4px;font-weight:600}
.sc-sidebar a.item,.sc-sidebar span.item{display:block;padding:7px 16px 7px 28px;color:var(--sc-text);font-size:13px;border-left:3px solid transparent}
.sc-sidebar a.item:hover{background:#eae9e8;text-decoration:none}
.sc-sidebar a.item.active{border-left-color:var(--sc-accent);background:#eae9e8;font-weight:600}
.sc-sidebar span.item.disabled{color:#a19f9d;cursor:not-allowed}
.sc-sidebar span.item.disabled::after{content:" · soon";font-size:10px;color:#bdbdbd}
.sc-main{flex:1;padding:24px 28px;overflow:auto}
.sc-page-title{font-size:20px;font-weight:600;margin:0 0 16px}
.sc-card{background:var(--sc-surface);border:1px solid var(--sc-border);border-radius:var(--sc-radius);padding:20px;margin-bottom:16px}
.sc-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:16px}
.kpi{background:var(--sc-surface);border:1px solid var(--sc-border);border-radius:var(--sc-radius);padding:16px}
.kpi .label{color:var(--sc-text-secondary);font-size:12px}
.kpi .value{font-size:26px;font-weight:600;margin-top:6px}
label{display:block;font-weight:600;margin:12px 0 4px;font-size:13px}
input[type=text],input[type=email],input[type=password],input[type=number]{width:100%;padding:8px 10px;border:1px solid #8a8886;border-radius:var(--sc-radius);font-size:14px;font-family:inherit}
input:focus{outline:2px solid var(--sc-accent);border-color:var(--sc-accent)}
.btn{display:inline-block;background:var(--sc-accent);color:#fff;border:none;padding:9px 18px;border-radius:var(--sc-radius);font-size:14px;cursor:pointer;font-family:inherit}
.btn:hover{background:var(--sc-accent-dark)}
.btn.secondary{background:#fff;color:var(--sc-text);border:1px solid #8a8886}
.flash{padding:10px 14px;border-radius:var(--sc-radius);margin-bottom:14px;font-size:13px;border:1px solid}
.flash.success{background:#dff6dd;border-color:#9fd89f;color:#0b6a0b}
.flash.error{background:#fde7e9;border-color:#f3b9be;color:var(--sc-danger)}
.flash.info{background:#eff6fc;border-color:#bfddf5;color:var(--sc-accent-dark)}
.sc-table{width:100%;border-collapse:collapse;background:var(--sc-surface);border:1px solid var(--sc-border)}
.sc-table th,.sc-table td{text-align:left;padding:9px 12px;border-bottom:1px solid var(--sc-border);font-size:13px}
.sc-table th{background:#f8f7f6;color:var(--sc-text-secondary);font-weight:600}
.badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600}
.badge.PASS{background:#dff6dd;color:#0b6a0b}
.badge.WARN{background:#fff4ce;color:#7a5c00}
.badge.FAIL{background:#fde7e9;color:var(--sc-danger)}
.sc-auth{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0078d4 0%,#106ebe 100%)}
.sc-auth .panel{background:#fff;border-radius:6px;padding:32px;width:380px;box-shadow:0 8px 30px rgba(0,0,0,.25)}
.sc-auth h1{font-size:20px;margin:0 0 4px}
.sc-auth .muted{color:var(--sc-text-secondary);font-size:13px;margin-bottom:18px}
.sc-footer{background:var(--sc-sidebar);color:var(--sc-text-secondary);text-align:center;font-size:12px;padding:12px 0;border-top:1px solid var(--sc-border)}
.sc-footer a{color:var(--sc-text-secondary);text-decoration:underline}
.muted{color:var(--sc-text-secondary)}

/* ---- Requester portal (Section 17) ---- */
.sc-portal{background:#faf9f8;color:#201f1e;margin:0}
.sc-portal-wrap{max-width:920px;margin:0 auto;padding:0 20px}
.sc-portal-head{background:#fff;border-bottom:1px solid #edebe9;padding:14px 0;position:sticky;top:0;z-index:5}
.sc-portal-brand{font-weight:700;font-size:18px;text-decoration:none;color:#201f1e}
.sc-portal-head nav a{color:#605e5c;text-decoration:none;font-size:14px}
.sc-portal-head nav a:hover{color:#0078d4}
.sc-portal-foot{border-top:1px solid #edebe9;padding:18px 0;color:#605e5c;font-size:13px;text-align:center;margin-top:40px}
.sc-hero{background:linear-gradient(135deg,#0078d4,#005a9e);color:#fff;border-radius:10px;padding:34px 28px;margin-bottom:22px}
.sc-hero h1{margin:0 0 8px;font-size:26px}
.sc-hero p{margin:0;opacity:.92}
.sc-search-box{display:flex;gap:8px;margin-top:18px}
.sc-search-box input{flex:1;padding:12px 14px;border:none;border-radius:6px;font-size:15px}
.sc-presence{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:20px;font-size:14px;font-weight:600}
.sc-presence.online{background:#dff6dd;color:#107c10}
.sc-presence.offline{background:#f3f2f1;color:#605e5c}
.sc-presence.busy{background:#fff4ce;color:#797673}
.sc-tile{display:block;background:#fff;border:1px solid #edebe9;border-radius:8px;padding:18px;text-decoration:none;color:#201f1e}
.sc-tile:hover{border-color:#0078d4;box-shadow:0 2px 8px rgba(0,0,0,.06)}
.sc-grid-3{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}
.kb-result{padding:10px 0;border-bottom:1px solid #f3f2f1}
.kb-result a{color:#0078d4;text-decoration:none;font-weight:600}
.sc-chip{display:inline-block;background:#f3f2f1;border-radius:12px;padding:2px 10px;font-size:12px;color:#605e5c;margin-right:4px}

/* ---- Live chat (Section 21) ---- */
.chatmsg{margin-bottom:8px;padding:6px 10px;border-radius:6px;max-width:85%}
.chatmsg.visitor{background:#eef6fc;border-left:3px solid #0078d4}
.chatmsg.agent{background:#dff6dd;border-left:3px solid #107c10;margin-left:auto}
.chatmsg.system{background:#f3f2f1;color:#605e5c;font-size:12px;font-style:italic;text-align:center;max-width:100%}

/* ---- Employee 360 tabs (Section 11.6) ---- */
.sc-tabs{display:flex;gap:4px;border-bottom:2px solid #edebe9;margin:12px 0 16px;flex-wrap:wrap}
.sc-tab{border:none;background:none;padding:8px 14px;cursor:pointer;font-size:14px;color:#605e5c;border-bottom:2px solid transparent;margin-bottom:-2px}
.sc-tab.active{color:#0078d4;border-bottom-color:#0078d4;font-weight:600}
.sc-tabpane{display:none}
.sc-tabpane.active{display:block}

/* ---- Dashboards (Section 41) ---- */
.dash-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:#fff;border:1px solid #edebe9;border-radius:8px;padding:14px 16px}
.kpi .num{font-size:26px;font-weight:700;color:#201f1e;line-height:1.1}
.kpi .num.alert{color:#a4262c}.kpi .num.good{color:#107c10}
.kpi .lbl{font-size:12px;color:#605e5c;margin-top:4px}
.kpi a{font-size:12px}
.dash-switcher{display:flex;gap:4px;flex-wrap:wrap;margin-bottom:14px}
.dash-switcher a{padding:5px 10px;border-radius:4px;font-size:13px;text-decoration:none;color:#605e5c;border:1px solid #edebe9}
.dash-switcher a.active{background:#0078d4;color:#fff;border-color:#0078d4}
.dash-card{background:#fff;border:1px solid #edebe9;border-radius:8px;padding:14px 16px;margin-bottom:14px}
.dash-2col{display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:start}
@media(max-width:720px){.dash-2col{grid-template-columns:1fr}}

/* ---- Portal landing (repair patch) ---- */
.sc-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.sc-portal-2col{display:grid;grid-template-columns:1fr 320px;gap:20px;align-items:start}
.sc-portal-aside .sc-card{margin-bottom:14px}
.sc-metrics .sc-metric-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:10px 0}
.sc-metrics .m-num{display:block;font-size:24px;font-weight:700;color:#0078d4;line-height:1.1}
.sc-metrics .m-lbl{display:block;font-size:12px;color:#605e5c;margin-top:2px}
@media(max-width:820px){.sc-portal-2col{grid-template-columns:1fr}.sc-metrics .sc-metric-grid{grid-template-columns:repeat(2,1fr)}.sc-grid-2{grid-template-columns:1fr}}

/* Collapsible sidebar groups (improvement patch d3.8) */
.sc-sidebar .group.group-toggle{cursor:pointer;user-select:none;display:flex;align-items:center;justify-content:space-between}
.sc-sidebar .group.group-toggle::after{content:'\25BE';font-size:10px;color:#a19f9d;transition:transform .15s ease}
.sc-sidebar .group.group-toggle.collapsed::after{transform:rotate(-90deg)}
.sc-sidebar .group-body{overflow:hidden}

/* Whole-sidebar collapse toggle (v1.2.1) */
.sb-toggle{background:none;border:none;color:#fff;font-size:18px;cursor:pointer;padding:4px 10px;margin-right:4px;line-height:1;border-radius:4px}
.sb-toggle:hover{background:rgba(255,255,255,.15)}
body.sb-collapsed .sc-sidebar{display:none}
body.sb-collapsed .sc-main{width:100%}