SupportCentral runs on your own PHP & MariaDB host. Tickets, company assets, employees, vendors, subscriptions and approvals — one system instead of five spreadsheets and an inbox.
An employee emails the helpdesk; their lead and manager reply; the employee replies again. SupportCentral reads the mail headers and keeps every message on the same ticket — even if the subject line changes.
A keyword engine (pre-loaded with a real IT triage table) reads each ticket and assigns a category — and flags requests that belong to HR or Finance as out of scope, so your queue stays clean.
Track assets through their whole life — assign, return, replace, dispatch, retire. Allocation views break the fleet down by processor and by age, with CSV export and a 3-year ageing alert.
| Asset | Holder | Age | Status |
|---|---|---|---|
| LT-2291 · i7 | A. Sharma | 1–2 yr | in use |
| LT-1840 · i5 | R. Mehta | 3+ yr | refresh due |
| LT-2410 · M2 | unassigned | < 1 yr | in stock |
A built-in monthly report shows tickets resolved per agent, average handle time, average first response, and SLA-met percentage — with CSV export. Or build your own in Report Studio.
| Agent | Resolved | AHT | SLA met |
|---|---|---|---|
| Priya R. | 132 | 3h 12m | 96% |
| Arjun K. | 118 | 4h 02m | 91% |
| Sara D. | 97 | 5h 40m | 84% |
Twelve ready-made roles, fully editable — or create custom roles by ticking permissions per module. Changes apply immediately, and custom roles are assignable to users right away.
Turn events into actions: notify admins on a new ticket, alert when a vendor contract is expiring, or flag an asset that has crossed three years in service. You decide what fires — everything is opt-in.
Merge two tickets into one, run incidents / problems / changes, publish KB articles, take live chat, and open a service catalog with approvals — all under one roof.
Ready? Deploy on your host and open /install to get started.